We're always keen to talk to other people and organisations who are engaged in community building and individual empowerment for those who are disadvantaged. Here we'll capture some of the key things that we learn in these conversations.
You may notice that a lot of our conversations are about ways to measure the social impact that we and our partner projects have. That's because there is a big conversation about this in the charitable sector right now. A number of groups are working in partnership to develop this conversation and to share learning and offer advice and help for organisations of all sizes to engage with. They are working together as Inspiring Impact, and Imagine Foundation has joined them as an Impact Champion. The Inspiring Impact website has publications to help you develop your impact measurement, the Impact Hub, a directory of resources and tools, and Measuring Up! a self-assessment tool to help you get started or move further forward.
Telling the story of our impact is really exciting - after all, it is about the real difference that we are making. It's great that so much help is available to help us get better at measuring what that difference is and enabling us to put our resources where they are most needed to help others.
Our first celebration event was an opportunity for our project partners to share learning and to bounce around some of the questions that are shaping the conversation in the charitable sector. In particular, with the help of the Transformational Index Team (see below), we looked at impact measurement and the ways that it can help projects to increase their effectiveness in bringing about the transformation they most want to see. Here is some of the key learning and questions from our conversations:
The primary, and most important benefit of measuring your impact is that it helps you get better at making a difference, by seeing clearly what works well and what doesn’t.
If you can demonstrate the difference that you are making– what difference might it make to your stakeholders? (Volunteers, donors, beneficiaries, funders, staff etc)
Make a list of your stakeholders and imagine you had a dial next to each one. If you could turn the dial up on the one group of stakeholders that would have the biggest impact on your project which would it be? What could you do turn the dial up?
Over recent years there has been a massive shift in the structuring and resourcing of social purpose organisations, with many more options and crossovers between business, charity and government provision. As a result, the way charities are funded is changing and will change. There is a need to diversify where your resources are coming from and think outside the box – because the box is changing!
Who values your impact? Are there businesses or organisations that benefit from the difference you make within your community? Are there ways that you can build a partnership with those that benefit from your impact or value what you do?
(Thanks to Lindsay Noble for illustrating our conversations).
Some outcomes are much easier to measure than others. It's easy to count a number of participants, but much harder to quantify the changes in self-confidence or motivation that the participants experience. Early on in our development we used The Transformational Index, a tool created by Matryoshka Haus to identify and measure social change in a qualitative way. This helped us to focus on the key elements of the impact that we wanted to foster through our partnerships and to develop our own tools to measure that impact. We learnt a lot about our dreams and aspirations through this process, and now have a framework from which to identify projects that we want to support. Our thanks to `Shannon, Becca, Andy and Jim from MH who took us on a bit of an adventure with the TI tool.
We asked the people that we have partnered with to tell us what advice they would give to other projects at a similar stage of development. It can be tough starting a project and managing all the tasks that need doing to get it up and running. So here are some helpful tips and encouragements from people who have been through that process…
Be aware that most projects start slowly. Pace yourselves and give time for the project to develop.
Don’t take on too much or expect instant results. Be patient.
Do not be put off by setbacks. Be prepared for some things to go wrong. Ensure you have action plans and contingency plans in place.
Focus on the positives and not the negatives. It’s ok to make mistakes - you can learn from them.
Be flexible. And be brave enough to change things when you need to.
Keep relationships at the heart of the project. The second we lose the fact that we are about dealing with people, listening to and working with them, that’s the second we start veering off course. Also don't be disheartened if it seems to be slow progress as more is going on than you might think when you are consistently there for people.
Keep making time to listen, to drink tea with people, to sit and be still sometimes. Keep holding that space where new possibilities can take place, where new people can walk through the door with an idea.Enjoy the process and have fun!